Overview
The complainant, an advocacy worker (Ms C), complained on behalf of the aggrieved (Miss A) in relation to the care and treatment she received at Paisley Maternity Hospital, in the area of Greater Glasgow and Clyde NHS Board (the Board). Ms C conveyed Miss A's dissatisfaction with the management of her pain during the birth of her daughter on 11 December 2007. Through the course of my investigation, I also identified concerns relating to the quality of the written records of Miss A's care.
Specific complaint and conclusion
The complaint which has been investigated is that the management of Miss A's pain was unreasonable (upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
- (i) highlight the issues raised in this report to all staff in the maternity unit, particularly anaesthetic staff, emphasising the importance of keeping clear, detailed and consistent records;
- (ii) offer Miss A an early appointment to be seen in an obstetric anaesthetic clinic, in line with the Adviser's comments at paragraph 23; and
- (iii) apologise to Miss A for the failings identified in this report.
The Board have accepted the recommendations and will act on them accordingly.