Overview
The complainant (Ms C) raised concerns about delays and failures in the care and treatment provided to Mr A when he attended a medical practice (the Practice) on a number of occasions between December 2010 and February 2011 due to bowel problems and, from 11 February 2011 onwards, pain in his groin. Mr A had an ultrasound and CT scan in March 2011. He was diagnosed with diverticular disease and had to undergo emergency surgery. He had an abscess drained, repairs to his bladder and a section of his bowel removed. He was discharged with a stoma bag.
Specific complaint and conclusion
The complaint which has been investigated is that there was an avoidable delay by the Practice's GPs in fully investigating and diagnosing Mr A's condition (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- (i) issue a written apology to Mr A for the delay in fully investigating and diagnosing his condition;
- (ii) carry out a Significant Event Audit on this case;
- (iii) carry out a review of a sample of case notes to assess the quality of the recording of examination findings; and
- (iv) ensure that revision of common abdominal conditions, including diverticulitis, forms part of the Continuing Professional Development of all GPs involved in this case.
The Practice have accepted the recommendations and will act on them accordingly.