Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

COVID-19 update

Please note the information in this news item is historic and no longer applies.

Following Scottish Government guidance, we are operating under hybrid working arrangements. This allows us to continue delivering our service as normal, while helping to reduce the risk of COVID-19 transmission across the wider community.

The impacts on our service as a result of the pandemic have been significant, and unfortunately there continues to be unprecedented delays in our ability to continue delivering our services to the timescales and levels we normally do. For more information please see our detailed information on delays.

We continue to closely follow the advice issued by the Scottish Government and Health Protection Scotland.

Further information

Please read additional detailed information 

 

Updated: May 14, 2024