Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Invitation to tender for accountant services

The Scottish Public Services Ombudsman (SPSO) is inviting tenders for the provision of accountant services.

The finance team within the SPSO provide financial processing services through a shared service agreement for other SPCB-funded office-holders. Additionally, the team provide financial processing for Bridgeside House facilities, on behalf of all Officeholders located in Bridgeside House.

Further individual contracts from this tender will be provided to the Scottish Roadworks Commissioner, Scottish Information Commissioner and the Children and Young Peoples’ Commissioner for Scotland to provide year-end accountancy support.

The successful contract from this invitation to tender (ITT) will

  • commence on Monday 30 June 2025 for an initial period of two years, with the option to renew for a further 3 years.
  • be provided by a single supplier
  • meet the Living Wage standard iv. share our commitment to achieving net zero by 2030 and supporting our environmental sustainability

Deadline for submissions is 17:00 Friday 25 April 2025. 

More information and details on how to submit are available in the tender invitation.

Updated: March 11, 2025