New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Ombudsman's findings April 2019

Today we laid 18 decisions before the Scottish Parliament.
 
Download the Ombudsman's overview (PDF, 226KB) or  read it online (link is external).
 

Media enquiries can be made by email.

Updated: April 17, 2019