Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

SPSO Annual Statistics 2018-19

We have today published our 2018-19 Annual Statistics. These detail the enquiries and complaints we received and determined in the past year. 

Highlights include:

  • 4,188 complaints received
  • 3,955 complaints determined
  • 670 complaints investigated
  • 58% of investigated complaints upheld
  • 1,160 recommendations made

The full statistics are available to read here.

Updated: May 20, 2019