Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902399 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201903477 Wave incorrect billing Upheld, recommendations September 2020
201903691 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201903715 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Some upheld, recommendations September 2020
201903957 South Ayrshire Council primary school Not upheld, no recommendations September 2020
201903969 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201904112 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201904180 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2020
201904312 Scottish Natural Heritage handling of application Not upheld, no recommendations September 2020
201905392 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020