Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903457 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations August 2020
201903853 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201904255 Edinburgh College Providing Learning Support and Guidance (by curriculum staff) Some upheld, recommendations August 2020
201904498 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201904899 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2020
201906037 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201906775 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201908559 River Clyde Homes Homeless person issues Some upheld, recommendations August 2020
201909588 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201709020 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020