Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809648 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201809670 | Scottish Prison Service | escorted day absence | Upheld, recommendations | September 2019 |
| 201809722 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201809898 | Clackmannanshire Council | other | Not upheld, no recommendations | September 2019 |
| 201809951 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201810329 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201810676 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201810707 | University of the West of Scotland | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2019 |
| 201811067 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201900126 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |