Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800996 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2019 |
| 201801028 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201801116 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2019 |
| 201801262 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | August 2019 |
| 201801326 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2019 |
| 201801434 | Clackmannanshire Council | policy / administration | Not upheld, no recommendations | August 2019 |
| 201801892 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2019 |
| 201802334 | Aberdeenshire Council | sheltered housing and community care | Not upheld, no recommendations | August 2019 |
| 201802741 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201802910 | Greater Glasgow and Clyde NHS Board - Acute Services Division | complaints handling | Upheld, recommendations | August 2019 |