Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201705783 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2019
201705808 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2019
201705814 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201705868 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2019
201706000 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2019
201706075 Perth and Kinross Health and Social Care Partnership clinical treatment / diagnosis Some upheld, recommendations February 2019
201706214 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2019
201706415 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations February 2019
201706718 Dumfries and Galloway Council political matters / committees / standing orders / requests for information Not upheld, no recommendations February 2019
201707184 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019