Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800971 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2019
201801180 The City of Edinburgh Council child services and family support Upheld, no recommendations February 2019
201801229 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2019
201801256 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201801463 Dundee Health and Social Care Partnership sheltered housing issues/residential homes Upheld, recommendations February 2019
201801491 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2019
201801705 South Ayrshire Health and Social Care Partnership child services and family support Upheld, recommendations February 2019
201801896 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201802815 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201803006 A Medical Practice in the Tayside NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations February 2019