Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005066 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2022 |
| 202100985 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 202101483 | Falkirk Council | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | January 2022 |
| 202102039 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 202102527 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |
| 201800637 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2021 |
| 201810251 | Highland NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | December 2021 |
| 201900738 | Business Stream | Incorrect billing | Not upheld, no recommendations | December 2021 |
| 201900831 | Lanarkshire NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | December 2021 |
| 201906320 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2021 |