Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202103401 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2021 |
| 201806699 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |
| 201808786 | Forth Valley NHS Board | policy / administration | Upheld, recommendations | November 2021 |
| 201809719 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 201904916 | Angus Health and Social Care Partnership | adult support and protection / adults with incapacity | Not upheld, no recommendations | November 2021 |
| 201906227 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |
| 201908887 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2021 |
| 201909530 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |
| 201910693 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2021 |
| 201911779 | Comhairle nan Eilean Siar | assessments / self-directed support | Not upheld, no recommendations | November 2021 |