Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105182 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201105354 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, recommendations October 2012
201200022 A Medical Practice in the Lanarkshire NHS Board area clinical treatment; diagnosis Not upheld, no recommendations October 2012
201200184 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment; diagnosis Upheld, recommendations October 2012
201200239 A Medical Practice in the Ayrshire and Arran NHS Board area communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2012
201200246 Argyll Community Housing Association improvements and alterations Some upheld, action taken by body to remedy, no recommendations October 2012
201200440 Scottish Prison Service personal property Upheld, action taken by body to remedy, no recommendations October 2012
201200442 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201200508 Scottish Water sewer flooding - external Not upheld, no recommendations October 2012
201200525 Scottish Water damage caused / compensation Not upheld, action taken by body to remedy, no recommendations October 2012