Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200527 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201200619 A Medical Practice in the Ayrshire and Arran NHS Board area lists Upheld, recommendations October 2012
201200636 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations October 2012
201200680 Scottish Prison Service progression Not upheld, no recommendations October 2012
201200711 Business Stream Ltd debt recovery / payment fees Some upheld, action taken by body to remedy, recommendations October 2012
201200729 Scottish Prison Service policy/administration Not upheld, no recommendations October 2012
201200770 Crown Office and Procurator Fiscal Service complaints handling Upheld, action taken by body to remedy, no recommendations October 2012
201200829 Scottish Prison Service complaints handling Some upheld, action taken by body to remedy, no recommendations October 2012
201200831 Scottish Prison Service education Not upheld, no recommendations October 2012
201200899 Glasgow Housing Association Ltd neighbour problems Not upheld, no recommendations October 2012