Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900907 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201901549 East Lothian Council Public Health & Civic Government Acts - nuisances / problems in/around buildings Not upheld, no recommendations December 2020
201902071 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201902465 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations December 2020
201902618 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201903553 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201903690 Western Isles NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201903840 Comhairle nan Eilean Siar Child services and family support Upheld, recommendations December 2020
201903883 University of Edinburgh Policy / administration Not upheld, no recommendations December 2020
201903967 West Lothian Council Noise pollution Some upheld, recommendations December 2020