Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201906496 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201906783 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201907234 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201907588 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201907782 Criminal Injuries Compensation Authority Handling of application Upheld, recommendations December 2020
201909468 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201910708 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
202001153 West Dunbartonshire Council Applications / allocations / transfers / exchanges Not upheld, no recommendations December 2020
202001802 A Medical Practice in the Fife NHS Board Area Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201705275 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020