Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704015 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201800154 University of Edinburgh communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2020
201801911 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2020
201803568 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201803671 Aberdeen City Council child services and family support Some upheld, recommendations October 2020
201803767 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201804064 A Medical Practice in the Tayside NHS Board area record keeping Not upheld, no recommendations October 2020
201804741 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201805190 Lothian NHS Board complaints handling Upheld, recommendations October 2020
201806255 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020