Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201806642 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2020
201806908 East Lothian Council child services and family support Upheld, recommendations October 2020
201808030 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201808182 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2020
201808821 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201809055 Glasgow City Health and Social Care Partnership care in the community Not upheld, no recommendations October 2020
201810045 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201810303 University of Dundee special needs - assessment and provision Some upheld, recommendations October 2020
201810560 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations October 2020
201810858 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020