Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901145 Business Stream incorrect billing Upheld, recommendations October 2020
201901364 Fife NHS Board complaints handling Upheld, recommendations October 2020
201901919 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2020
201901967 Renfrewshire Council policy / administration Not upheld, recommendations October 2020
201902080 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201902479 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2020
201903236 Fife Council repairs and maintenance Upheld, recommendations October 2020
201904552 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201904995 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201906053 The City of Edinburgh Council neighbour disputes and anti-social behaviour Upheld, recommendations October 2020