Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803809 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201803891 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201803965 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2020 |
| 201804029 | A Medical Practice in the Grampian NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | June 2020 |
| 201804811 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201804862 | University of Strathclyde | teaching and supervision | Not upheld, no recommendations | June 2020 |
| 201805028 | North Lanarkshire Council | control of pollution | Some upheld, recommendations | June 2020 |
| 201805164 | Borders NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | June 2020 |
| 201805380 | An NHS Board | other | Upheld, recommendations | June 2020 |
| 201805670 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, no recommendations | June 2020 |