Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808272 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201808321 Glasgow City Council aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 Upheld, recommendations June 2020
201808371 Borders NHS Board admission / discharge / transfer procedures Upheld, recommendations June 2020
201808444 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Upheld, no recommendations June 2020
201808490 South Lanarkshire Council primary school Not upheld, no recommendations June 2020
201808498 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808639 Clear Business Water incorrect billing Not upheld, no recommendations June 2020
201808647 University of the West of Scotland academic appeal / exam results / degree classification Not upheld, no recommendations June 2020
201808698 Midlothian Council council tax Not upheld, recommendations June 2020
201808763 Scottish Prison Service behaviour related programmes (including access to) Not duly made or withdrawn, no recommendations June 2020