Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807958 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201807962 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808024 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808068 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808099 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201808152 Business Stream incorrect billing Not upheld, no recommendations June 2020
201808173 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Not upheld, no recommendations June 2020
201808254 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Some upheld, recommendations June 2020
201808261 South Ayrshire Council refuse collections & bins Some upheld, recommendations June 2020
201808264 Inverclyde Health and Social Care Partnership continuing care Upheld, recommendations June 2020