Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901747 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201902664 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201902691 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201903208 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201904055 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201904120 NHS 24 communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2020
201704255 Stirling Council Social work Upheld, recommendations November 2019
201706269 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2019
201707487 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations November 2019
201708458 Ayrshire Housing rent and/or service charges Some upheld, recommendations November 2019