Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808631 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201809536 Argyll and Bute Health and Social Care Partnership continuing care Some upheld, recommendations March 2020
201809739 Fife Health and Social Care Partnership care in the community Not upheld, no recommendations March 2020
201809812 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2020
201809934 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations March 2020
201810306 East Dunbartonshire Council primary school Not upheld, no recommendations March 2020
201810404 Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations March 2020
201810535 The Highland Council secondary school Not upheld, no recommendations March 2020
201810588 West Lothian Council home helps / concessions / grants / charges for services Not upheld, no recommendations March 2020
201901595 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020