Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708468 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201709302 | Aberdeen City Council | policy / administration | Upheld, recommendations | November 2019 |
| 201709322 | Tayside NHS Board | nurses / nursing care | Upheld, recommendations | November 2019 |
| 201801806 | Golden Jubilee National Hospital | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | November 2019 |
| 201802039 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201802161 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | November 2019 |
| 201802782 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201802921 | A Medical Practice in the Ayrshire & Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201802929 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201803284 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |