Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201810422 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201609656 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2019 |
| 201701589 | A Council | child services and family support | Upheld, recommendations | July 2019 |
| 201704530 | West Dunbartonshire Council | other | Some upheld, recommendations | July 2019 |
| 201705215 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2019 |
| 201705217 | Renfrewshire Council | child services and family support | Some upheld, recommendations | July 2019 |
| 201706358 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2019 |
| 201706633 | North Lanarkshire Council | road authority as developer / road alterations | Upheld, recommendations | July 2019 |
| 201706761 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201707509 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2019 |