Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800853 | Clear Business Water | policy / administration | Upheld, recommendations | April 2019 |
| 201804677 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201805239 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Upheld, recommendations | April 2019 |
| 201806118 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201806707 | University of the West of Scotland | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | April 2019 |
| 201700144 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2019 |
| 201700711 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201701267 | Lothian NHS Board | nurses / nursing care | Not upheld, no recommendations | March 2019 |
| 201702784 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201703417 | North Ayrshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | March 2019 |