Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803778 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201803887 | Edinburgh Napier University | student discipline | Not upheld, no recommendations | May 2019 |
| 201804025 | Edinburgh Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201804616 | East Dunbartonshire Council | special educational needs - assessment & provision | Upheld, recommendations | May 2019 |
| 201805122 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201805512 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201805548 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201805658 | Highland NHS Board | nurses / nursing care | Some upheld, no recommendations | May 2019 |
| 201805707 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201805767 | Fife Council | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2019 |