Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800979 | Golden Jubilee National Hospital | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2019 |
| 201801339 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201801523 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2019 |
| 201801992 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201802883 | Scottish Prison Service | assignment of supervision level | Not upheld, no recommendations | May 2019 |
| 201802959 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201803694 | Dumfries and Galloway NHS Board | nurses / nursing care | Upheld, recommendations | May 2019 |
| 201803700 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201803747 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201803770 | Midlothian Council | child services and family support | Not upheld, no recommendations | May 2019 |