Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707895 | A Dentist in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201708065 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2019 |
| 201708286 | Argyll and Bute Health and Social Care Partnership | other | Not upheld, no recommendations | January 2019 |
| 201708492 | Lothian NHS Board - Acute Division | appliances / equipment / premises | Some upheld, recommendations | January 2019 |
| 201708677 | University of Edinburgh | complaints handling | Upheld, recommendations | January 2019 |
| 201709050 | Scottish Prison Service | policy / administration | Some upheld, recommendations | January 2019 |
| 201800032 | Falkirk Council | road authority as developer / road alterations | Upheld, recommendations | January 2019 |
| 201800064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201800177 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2019 |
| 201800377 | Falkirk Council | child services and family support | Some upheld, recommendations | January 2019 |