Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705298 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2019 |
| 201705932 | Argyll and Bute Council | unauthorised developments: enforcement action/stop and discontinuation notices | Upheld, recommendations | January 2019 |
| 201706113 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201706114 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201706330 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201706446 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2019 |
| 201707103 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201707492 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201707590 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201707698 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |