New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301558 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201301612 | Western Isles NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201301616 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201301692 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201301771 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201301837 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201301889 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201301990 | North Lanarkshire Council | council tax | Not upheld, recommendations | May 2014 |
| 201302077 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201302255 | Business Stream | incorrect billing | Not upheld, no recommendations | May 2014 |