New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304704 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201304731 | Business Stream | complaints handling | May 2014 | |
| 201304759 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Resolved, no recommendations | May 2014 |
| 201305037 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | May 2014 |
| 201305142 | Scottish Prison Service | progression | Not upheld, no recommendations | May 2014 |
| 201305254 | Scottish Prison Service | money | Not upheld, no recommendations | May 2014 |
| 201305305 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | May 2014 |
| 201305340 | Scottish Prison Service | earnings | Not upheld, no recommendations | May 2014 |
| 201003393 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | April 2014 |
| 201200516 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |