New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302308 | Scottish Prison Service | special security measures | Not upheld, no recommendations | May 2014 |
| 201302395 | Perth and Kinross Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2014 |
| 201302409 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201302411 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201302519 | Business Stream | incorrect billing | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201302559 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | May 2014 |
| 201302566 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201302669 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201302734 | Business Stream | incorrect billing | Not upheld, no recommendations | May 2014 |
| 201302813 | West Lothian Council | improvements and renovation | Some upheld, recommendations | May 2014 |