Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103201 South Lanarkshire Council neighbour disputes and antisocial behaviour Some upheld, recommendations December 2012
201103232 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201103340 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations December 2012
201103483 Aberdeenshire Council parking Not upheld, no recommendations December 2012
201103741 South Lanarkshire Council claims for damage, injury, loss Not upheld, no recommendations December 2012
201103765 Greater Glasgow and Clyde NHS Board - Acute Services Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations December 2012
201103826 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201104215 Business Stream Ltd incorrect billing Upheld, recommendations December 2012
201104574 Scottish Prison Service policy/administration Some upheld, recommendations December 2012
201104709 South Lanarkshire Council complaints handling Upheld, recommendations December 2012