Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202013 Scottish Water damage caused / compensation Not upheld, no recommendations January 2013
201202015 Business Stream Ltd policy/administration Not upheld, no recommendations January 2013
201202149 Argyll Community Housing Association estate management Not upheld, no recommendations January 2013
201202175 A Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, no recommendations January 2013
201202220 The Highland Council traffic regulation and management Some upheld, action taken by body to remedy, recommendations January 2013
201202262 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations January 2013
201202272 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations January 2013
201202444 An Optician in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201202470 Lanarkshire NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2013
201202525 Scottish Prison Service money Not upheld, no recommendations January 2013