Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200647 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200652 | Glasgow Life | hall letting, indoor facilities, libraries, museums etc | Some upheld, recommendations | December 2012 |
| 201200656 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200657 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200658 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200679 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | December 2012 |
| 201200781 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200879 | West Lothian Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200888 | Scottish Water | sewer flooding - external | Some upheld, recommendations | December 2012 |
| 201200993 | Scottish Prison Service | progression | Not upheld, no recommendations | December 2012 |