Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200138 | The City of Edinburgh Council | council tax (incl community charge) | Some upheld, recommendations | August 2012 |
| 201200351 | Scottish Prison Service | personal property | Not upheld, no recommendations | August 2012 |
| 201200542 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | August 2012 |
| 201003200 | Aberdeen City Council | Complaints handling | Not upheld, no recommendations | July 2012 |
| 201004466 | Grampian NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 |
| 201004933 | Shetland NHS Board | Clinical treatment / Diagnosis | No decision reached | July 2012 |
| 201005159 | The City of Edinburgh Council | Licensing - Other | Some upheld, recommendations | July 2012 |
| 201100418 | Orkney NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2012 |
| 201100641 | East Ayrshire Council | Public Health & Civic Government Acts - nuisances/problems in/around buildings | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201100968 | Inverclyde Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | July 2012 |