Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103358 | Argyll and Bute Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | July 2012 |
| 201103377 | Lanarkshire NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2012 |
| 201103418 | Highland NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 |
| 201103529 | Aberdeen City Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | July 2012 |
| 201103563 | Queen Margaret University | Academic appeal/exam results/degree classification | Not upheld, recommendations | July 2012 |
| 201103565 | Scottish Prison Service | Progression | Not upheld, no recommendations | July 2012 |
| 201103578 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / Diagnosis | Upheld, recommendations | July 2012 |
| 201103675 | Historic Scotland | Policy/administration | Not upheld, no recommendations | July 2012 |
| 201103702 | A Medical Practice in the Lothian NHS Board area | Complaints handling | Upheld, recommendations | July 2012 |
| 201103863 | Scottish Water | Sewer flooding - external | Not upheld, action taken by body to remedy, no recommendations | July 2012 |