Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201102919 | Dumfries and Galloway Housing Partnership | Repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, action taken by body to remedy, recommendations | July 2012 |
201102950 | Lothian NHS Board | Appointments/Admissions (delay, cancellation, waiting lists) | Upheld, recommendations | July 2012 |
201102971 | South Ayrshire Council | Policy/administration | Upheld, recommendations | July 2012 |
201103053 | Fife Council | Complaints handling | Some upheld, recommendations | July 2012 |
201103140 | Scottish Ambulance Service | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | July 2012 |
201103141 | Greater Glasgow and Clyde NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2012 |
201103150 | Greater Glasgow and Clyde NHS Board | Communication, staff attitude, dignity, confidentiality | Upheld, recommendations | July 2012 |
201103175 | University of Glasgow | Teaching and supervision | Not upheld, no recommendations | July 2012 |
201103247 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 |
201103260 | Business Stream Ltd | Leakage | Not upheld, action taken by body to remedy, no recommendations | July 2012 |