Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104084 | Falkirk Council | Policy/administration | Not upheld, no recommendations | June 2012 |
| 201104093 | The Moray Council | Maintenance and repair of roads | Not upheld, no recommendations | June 2012 |
| 201104151 | Ayrshire and Arran NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | June 2012 |
| 201104220 | Scottish Prison Service | Complaints Handling | Not upheld, no recommendations | June 2012 |
| 201104667 | Fife Council | Repairs and maintenance of housing stock | Some upheld, recommendations | June 2012 |
| 200903307 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201000351 | Fife Council | Continuing care | Not upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201001453 | Tayside NHS Board | complaints handling | Upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201002566 | Comhairle nan Eilean Siar | policy/administration | Some upheld, recommendations | May 2012 |
| 201002813 | Grampian NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |