Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100281 Glasgow City Council Council Tax (incl Community Charge) Not upheld, no recommendations May 2012
201100609 Aberdeenshire Council sheltered housing issues/residential homes Upheld, recommendations May 2012
201100704 Western Isles NHS Board clinical treatment; diagnosis Not upheld, no recommendations May 2012
201100715 Aberdeen City Council planning committee Not upheld, no recommendations May 2012
201100730 South Lanarkshire Council applications, allocations, transfers and exchanges Some upheld, action taken by body to remedy, no recommendations May 2012
201100818 Lanarkshire NHS Board clinical treatment; diagnosis Some upheld, recommendations May 2012
201100821 Stirling Council construction by developers/adoption of roads Not upheld, no recommendations May 2012
201100827 South Ayrshire Council adoption of land Some upheld, action taken by body to remedy, no recommendations May 2012
201100887 Scottish Enterprise complaints handling Some upheld, recommendations May 2012
201100939 Dundee City Council repairs and maintenance Some upheld, action taken by body to remedy, no recommendations May 2012