Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101617 | The City of Edinburgh Council | council tax (incl community charge) | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201101662 | East Dunbartonshire Council | planning, privacy | Not upheld, no recommendations | May 2012 |
| 201101677 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2012 |
| 201101678 | Greater Glasgow and Clyde NHS Board | policy/administration | Upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201101679 | Midlothian Council | adaptions | Not upheld, no recommendations | May 2012 |
| 201101698 | Perth and Kinross Council | Sheltered housing issues | Not upheld, no recommendations | May 2012 |
| 201101704 | Glasgow City Council | Policy/administration | Not upheld, recommendations | May 2012 |
| 201101741 | A Medical Practice in the Grampian NHS Board area | clinical treatment; diagnosis | Some upheld, recommendations | May 2012 |
| 201101967 | Fife Council | Children in care/taken into care/child abuse/custody of children | Upheld, action taken by body to remedy, recommendations | May 2012 |
| 201102014 | Business Stream Ltd | installation | Some upheld, recommendations | May 2012 |