Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104507 Scottish Prison Service complaints handling Not upheld, no recommendations May 2012
201001091 Lothian NHS Board clinical treatment; diagnosis Some upheld, recommendations April 2012
201003933 Care Inspectorate complaints handling Not upheld, no recommendations April 2012
201004906 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Not upheld, no recommendations April 2012
201005073 Crofting Commission handling of application Some upheld, action taken by body to remedy, no recommendations April 2012
201100090 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Not upheld, no recommendations April 2012
201100241 A Medical Practice in the Fife NHS Board area policy/administration Some upheld, recommendations April 2012
201100448 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101039 Borders NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201101056 Care Inspectorate complaints handling Not upheld, no recommendations April 2012