Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101886 | Scottish Government | policy/administration | Some upheld, recommendations | April 2012 |
| 201101933 | Paragon Housing Association Ltd | policy/administration | Not upheld, no recommendations | April 2012 |
| 201101964 | Fife NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201102068 | Scottish Prison Service | accuracy of Prisoner Record | Not upheld, no recommendations | April 2012 |
| 201102164 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2012 |
| 201102374 | Western Isles NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201102718 | Scottish Ambulance Service | policy/administration | Not upheld, no recommendations | April 2012 |
| 201102763 | Dalmuir Park Housing Association Ltd | claim | Not upheld, recommendations | April 2012 |
| 201102800 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201102839 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | April 2012 |