Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101238 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101242 Forth Valley NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201101396 Scottish Ambulance Service clinical treatment; diagnosis Upheld, recommendations April 2012
201101412 Lothian NHS Board policy/administration Some upheld, action taken by body to remedy, no recommendations April 2012
201101414 Lothian NHS Board - University Hospitals Division Complaints handling Some upheld, recommendations April 2012
201101581 Scottish Prison Service complaints handling Upheld, recommendations April 2012
201101682 Scottish Natural Heritage policy/administration Some upheld, no recommendations April 2012
201101686 A Medical Practice in the Grampian NHS Board area clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101838 Business Stream Ltd meter size Not upheld, no recommendations April 2012
201101839 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012