New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300584 | Scottish Prison Service | policy/administration | Upheld, recommendations | October 2013 |
| 201300625 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | October 2013 |
| 201300679 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2013 |
| 201300724 | North Lanarkshire Council | child services and family support | Not upheld, no recommendations | October 2013 |
| 201300831 | Scottish Prison Service | policy/administration | Upheld, no recommendations | October 2013 |
| 201300835 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2013 |
| 201301031 | Scottish Prison Service | temporary confinement | Not upheld, no recommendations | October 2013 |
| 201301304 | Business Stream | charging method / calculation | Resolved, no recommendations | October 2013 |
| 201301310 | Scottish Prison Service | review of supervision level | Not upheld, no recommendations | October 2013 |
| 201301762 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | October 2013 |