Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201806672 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201806997 Glasgow City Health and Social Care Partnership aids for the disabled (incl blue badges) chronically sick & disabled acts 1970/72 Upheld, recommendations July 2020
201807026 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201807031 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201807205 Dumfries and Galloway Council secondary school Upheld, recommendations July 2020
201807363 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201807697 Orkney Islands Council handling of application (complaints by applicants) Not upheld, no recommendations July 2020
201807725 Fife Health and Social Care Partnership complaint handling Upheld, recommendations July 2020
201808032 Highland NHS Board policy / administration Upheld, recommendations July 2020
201808156 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020